Privacy Policy

Effective July 10, 2023

Rapid Fiber Internet, LLC (“Rapid Fiber”) is committed to maintaining your privacy. This Privacy Policy specifies the personal information that Rapid Fiber asks the Customer to provide in order to participate in the Services offered and governs how Rapid Fiber treats this personal information. The Privacy Policy applies to all Services supplied by Rapid Fiber.

Please read this privacy policy carefully. the customer’s consent to the terms of this privacy policy creates legal obligations for both rapid fiber and the customer. please review the below section titled “customer’s consent” to learn what constitutes “consent” under this privacy policy. if the customer does not agree with the terms of this privacy policy, please refrain from using rapid fiber’s website, mobile application, and/or any services.

Scope
This Privacy Policy describes the personal information that Rapid Fiber may collect, use, process, disclose, and/or store (1) when a Customer accesses Rapid Fiber’s website, located at www.rapid-fiber.com and/or Rapid Fiber’s mobile application, myRapidHQ, (collectively, the “Platforms”); and (2) any content or features available on the Platforms and a Customer’s interactions with Rapid Fiber in connection with such access, including registrations for Rapid Fiber events through the Website, as well as any contacts a Customer may have with Rapid Fiber as a prospective or active Customer.

Customer’s Consent
By using any of Rapid Fiber’s Services, the Customer agrees to this Privacy Policy and consents to the collection and use of information and/or data, as provided in this Policy. This Policy constitutes Rapid Fiber’s entire and exclusive Privacy Policy and it supersedes any earlier version. To withdraw consent, which can occur at any time, and have one’s data deleted or corrected, please contact Rapid Fiber during normal business hours or email legalnotices@rapid-fiber.com.

Rapid Fiber may change this Privacy Policy from time to time. When Rapid Fiber makes changes to or updates this Policy, the date under the title of the Policy will be updated, and the word “Revised” will precede the date. Customers will be notified of these changes or updates to this Policy via a message posted or sent on Rapid Fiber’s Platforms. Accordingly, it is the Customer’s responsibility to review Rapid Fiber’s Privacy Policy periodically. The Customer’s continued use of the Platforms and Rapid Fiber’s Services constitutes agreement to this Privacy Policy, as amended from time to time. Accordingly, the Customer should read it very carefully and contact Rapid Fiber with any questions. If the Customer does not agree or consent to any of the terms, do not use Rapid Fiber’s Services or Platforms.

Rapid Fiber’s Services Rely in Part On Information from Customers
Information provided by or collected from Customers while participating in Rapid Fiber’s Services falls into two broad categories:

• (a) Personally Identifiable Information (“PII”)
  PII includes any information that could reasonably be used to distinguish or trace an individual’s identity or any other information that is linked or linkable to an individual. This includes, without limitation, name, address, e-mail address, birth date, financial information, photograph, telephone number, location, phone or contact book data, inventory of installed apps, screen recordings, data insights based on correlation and analytics of information collected via the Platforms, which may be used in aggregated or dis-aggregated formats to obtain trend analytics, or any combination of information that could be used to identify the individual.
  • • (1) Rapid Fiber will only share PII that the Customer chooses to provide to Rapid Fiber via the Platforms with third parties as expressly disclosed in this Privacy Policy. Rapid Fiber will not share it in any other way and will use this information only as permitted by this Privacy Policy.
• (b) Anonymous Information
  Anonymous information is that which does not identify the individual and may include, without limitation, statistical information concerning, for example, an individual’s use of Rapid Fiber’s Services, behavior and technical information about device(s), system and application software and peripherals, accessing content through Rapid Fiber’s Services, or the pages on Rapid Fiber’s Website or Platform that the Customer visits that is gathered periodically to facilitate the provision of software updates, product support, and other Services provided by Rapid Fiber to the Customer.
• • (1) Rapid Fiber may also automatically receive and record information on its server logs from the Customer’s browser, which could include the Customer’s IP address, cookie information, browser information, and the page the Customer requested. This information is not deemed by Rapid Fiber to constitute PII, and while Rapid Fiber will not use it in a way that associates such information with the Customer, such information may be aggregated and used to improve Rapid Fiber’s Services and/or Platforms. Rapid Fiber owns this information and may use it in any manner it deems appropriate.
    (2) In addition, from time to time, Rapid Fiber may undertake or commission statistical and other summary analyses of the general behavior and characteristics of users of Rapid Fiber’s Services and the characteristics of visitors to Rapid Fiber’s Website and may share Anonymous Information with third parties. Any Anonymous Information provided to third parties will not allow anyone to identify a Customer or determine anything personal about a Customer. Rapid Fiber may collect Anonymous Information through features of the software that supports Rapid Fiber’s Services, through cookies, IP addresses, “pixel tags,” “click-throughs,” banner ads, and other means.

Please keep in mind that Rapid Fiber’s Privacy Policy does not govern information that Customers choose to exchange with other Rapid Fiber Users (or other third parties), as Rapid Fiber has no direct control over the collection or use of this information. As such, Customers should exercise appropriate precautions in sharing information, especially with third parties.

How Rapid Fiber Uses Customers’ Information
The Customer authorizes Rapid Fiber to use PII, payment information, geolocational information, and other information for the following, nonexclusive purposes:

• Provide and improve its Platforms;
• Provide and improve its Services, including responding to Customers’ requests and inquiries;
• Send notices to Customers regarding products and services;
  Analyze the use of the Services and Platforms to, among other things, improve content;
• Administer Rapid Fiber’s promotional programs;
• Solicit feedback from Customers and users;
• Investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Rapid Fiber’s policies, or as otherwise required by law; and
• As otherwise specifically described in this Privacy Policy or any other purpose disclosed at the time the information is collected or to which the Customer consents.

Please note: A Customer cannot participate in Rapid Fiber’s Services if he, she, or they seek to opt-out of these uses of PII and other additional information.

Rapid Fiber Does Not Disclose PII to Unaffiliated Third Parties; Limited Exceptions
Rapid Fiber will not rent, sell, or disclose Customers’ PII to unaffiliated third parties without a Customer’s express consent, except in the following limited circumstances:

• Rapid Fiber’s Vendors. Rapid Fiber may employ other companies to perform functions on its behalf, such as hosting or maintaining the Platforms, providing various services related to Rapid Fiber’s operations and Services, collecting information, responding to and sending electronic mail, or other functions necessary to Rapid Fiber’s business. Rapid Fiber may need to share PII with these companies (collectively, “Vendors”). Rapid Fiber will provide Vendors with only that information necessary to perform their functions.
• Agents and Affiliates. Rapid Fiber may reveal a Customer’s PII to Rapid Fiber’s agents, employees, or contractors and affiliates. This includes Rapid Fiber’s parent company, Suwannee Valley Electric Cooperative. Such parties may have access to PII for the purpose of performing services on behalf of Rapid Fiber. All such agents, employees, or contractors and affiliates who have access to such information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Rapid Fiber or as otherwise required by law.
• Question of Harm. Rapid Fiber may reveal a Customer’s PII to attorneys, private investigator organizations, or law enforcement agencies if Rapid Fiber believes (a) that the Customer is at risk of harm from another, or (b) that the Customer is harming or interfering (or will harm or interfere) with others or violating (either intentionally or unintentionally) our Terms and Conditions or otherwise violating legal rights.
• Legal. Rapid Fiber will reveal a Customer’s PII to the extent Rapid Fiber reasonably believes it is required to do so by law. If Rapid Fiber receives legal process calling for the disclosure of PII, Rapid Fiber will attempt to notify the Customer via the email address supplied to Rapid Fiber within a reasonable amount of time before Rapid Fiber responds to the request, unless such notification is not permitted.
• Transfer of Site. Rapid Fiber is entitled to transfer to a third party information it collects, including PII, in connection with a sale of all or substantially all of the assets of the business entity responsible for the information under this Privacy Policy, provided the acquiring third party has agreed to safeguard the Customer’s PII.

Changing or Removing Information; Opting Out.

• Discretionary Account Information. To allow appropriate control over PII, the Customer can access his, her, or their account (after supplying the username and password) to change or update discretionary information that was previously submitted.
• Opt-Out. If Rapid Fiber chooses to send bulletins, updates, or other unsolicited communications that are marketing-related materials, the Customer may decline – or “opt-out” of – receiving such communications by contacting the Customer Experience team during normal business hours or sending an email request to legalnotices@rapid-fiber.com. A Customer cannot, however, “opt–out” of formal notices concerning the operation of Rapid Fiber’s Platforms, billing notices, and legal or other related notices concerning the Customer’s relationship with Rapid Fiber.
• Deleting Information. Finally, upon the Customer’s request, Rapid Fiber will remove the Customer’s name and all other PII from Rapid Fiber’s databases. The Customer acknowledges, however, that it may be impossible to remove this information completely, due to backups and records of deletions. In addition, the Customer acknowledges that, if the Customer requests deletion of his, her, or their information, the Customer will be unable to utilize associated features of the Rapid Fiber Platforms and any associated Rapid Fiber Services. Additionally, a Customer may not remove de-identified, anonymous, or aggregate data from Rapid Fiber’s databases.

Security
Rapid Fiber has implemented security systems designed to prevent unauthorized access to or disclosure of Customers’ PII, and Rapid Fiber will continue to take reasonable steps to secure and safeguard this Information. Rapid Fiber’s Website’s password-protected section requires users to provide unique identifiers such as username and password. Rapid Fiber encourages its Affiliates and Vendors to have security policies that are at least as protective of Customers’ information as this Privacy Policy. Moreover, Rapid Fiber generally provides access to its databases containing PII on a need-to-know basis only.

Our security systems are, therefore, structured to deter and prevent hackers and others from accessing information provided to Rapid Fiber. Please understand, though, that this information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided by or submitted to Rapid Fiber. Due to the nature of Internet communications and evolving technologies, Rapid Fiber cannot provide, and explicitly disclaims, any assurance that the information provided to Rapid Fiber will remain free from loss, misuse, or alteration by third parties who, despite Rapid Fiber’s best efforts, obtain unauthorized access.

If, despite the safeguards set out in this Policy, Rapid Fiber detects an intrusion or other unauthorized access to or use of PII (an “Intrusion”), Rapid Fiber will (a) notify affected users of the Intrusion if the information at issue, in Rapid Fiber’s discretion, is sensitive; (b) deliver this notice by the means Rapid Fiber deems most efficient under the circumstances (likely via Rapid Fiber’s Platforms); (c) use contact information for each effected user that is current in our files; and (d) use commercially reasonable efforts to accomplish these steps and effect this notice in a timely manner. To the extent applicable law requires steps in addition to those specified above, Rapid Fiber will, under all circumstances, comply with applicable law.

Email and Spam
Rapid Fiber does not send unsolicited or SPAM email. If customers would like to be removed from an internet service provider or other access provider’s mailing list, the customer will need to contact them directly. If a customer continues to receive SPAM, the customer may report it to the Federal Trade Commission (“FTC”) by sending a copy of unwanted or deceptive messages to spam@uce.gov. The FTC uses the unsolicited emails stored in this database to pursue law enforcement actions against people who send deceptive spam email.

Children’s Online Privacy Protection Act
The Children’s Online Privacy Protection Act (“COPPA”) is a federal law that gives parents control over information collected from children (those under 13 years of age). For more information regarding COPPA and the collection of children’s data, please visit the Federal Trade Commission’s COPPA website: https://www.ftc.gov/business-guidance/privacy-security/childrens-privacy.

In accordance with COPPA, Rapid Fiber does not target children or intentionally collect information from children. However, Rapid Fiber cannot necessarily tell if a user is providing his or her correct age. If Rapid Fiber inadvertently and unknowingly collects information from children under 13, the information will be treated as PII of the adult Customer. If Rapid Fiber learns that a user is under the age of 13 and has provided personal information, Rapid Fiber will destroy that user’s information and cancel the user’s account.

Rapid Fiber suggests that to further protect their children, parents should consider using one of a number of available parental control tools that provide a child-friendly, online environment and can help to prevent children from disclosing PII without parental consent.

Relationship to Rapid Fiber’s Terms and Conditions
This Privacy Policy must be read in conjunction with Rapid Fiber’s Terms and Conditions, as that term is defined in Rapid Fiber’s Service Agreement. To the extent any clause in this Privacy Policy conflicts with any portion of Rapid Fiber’s Terms and Conditions, the terms of this Privacy Policy will control.

Contact Us
Any questions about this Privacy Policy or Rapid Fiber’s practices with regard to PII, should be directed to Rapid Fiber’s Customer Experience team during normal business hours or sent to legalnotices@rapid-fiber.com.